Omoda Bryanston Service Dissatisfaction

I am having a very frustrating experience with Omoda Bryanston – Johannesburg. I purchased my Omoda in August 2024, exactly 12 months ago. In July 2025, I took the car for its first service at Omoda Bryanston, where I was informed that everything was in good condition. However, just a month later, my car would not start. It was towed back to Omoda Bryanston, and after inspection I was told that the battery was dead and needed replacement.

When I asked for the battery details and specifications, I discovered that it was not the original battery supp**** with the car. The dealership confirmed that it was not the original battery and further stated that the warranty would not cover the replacement. This raises serious concerns: how could a brand-new car already have an old, non-original battery, and how is this only uncovered a month after a service?

My car has been at Omoda Bryanston since Thursday. After I contacted Chery Edenvale, where I bought the vehicle, Bryanston then indicated they would contact the Innovation Group on Monday to submit a claim for the battery. Despite this, I remain very dissatisfied with how the matter is being handled and I need clarity on who at Bryanston replaced my original battery with an old one. On top of that I need to make means to move around because they won’t give me a courtesy car.