JP
Jason P

1 reviews | Active since Aug 2021

24 Oct 2024, 10:12

Omoda Bryanston - DISGUSTING SERVICE

Absolutely disgusting service! I purchased the Omoda C5 in 2024 that comes with their "warranty plan", the car isn't even a year old yet and the radiator is leaking, I called Omoda to find out if they can tow the car to their dealership and the person on the phone didn't even know what to do and just told me to Google Omoda Customer care. I then had the car towed to Omoda Bryanston, by my insurance company, only to receive a call later that day from the service manager informing me that the warranty on the car doesn't cover this due to a stone damaging the radiator. They quoted me nearly R10k to have it fixed and are not prepared to offer any service at all or fix it at their cost! When buying the car, the sales person NEVER explained what the warranty actually covers as I found out it doesn't even cover brakes! The service manager told me I mist tell him what I want to do as he cannot have the car parked there if I am not prepared to get it fixed at MY cost! THE WORST SERVICE I HAVE EVER EXPERIENCED and the cheap piece of **** the car is, is not worth buying at all. Not build well at all, you get what you pay for....****!

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