KM
Karen M

1 reviews | Active since Mar 2021

08 Jun 2026, 13:20

No service or parts available for the repairs of an Omoda

I am very upset as I was in an accident on 6 March 2026 and cannot finalise the repairs of my car as they are waiting for the parts. The parts were due to arrive on 27 May, which is already a very long time to wait for parts. Only the bumper arrived. Now I need to wait until the end of June for another container, and it might or might not arrive. They cannot give a date or confirm that it will be in the next container. When I bought my Omoda C5 230T, I was told that parts would be available when needed, as they have a huge warehouse in SA. Since my accident, my car could not be finalised due to the Rear bumper reinforcement part, which is unavailable. This is the feedback given to me by my Panelbeaters, who are repairing my car. How can it be possible to buy a car and have to wait 4 months or longer for it to be repaired? This is totally unacceptable. I clearly bought this car under false information, as you do not have the parts in SA. Potential clients need to be informed of this. If I knew this, I would have never bought an Omoda. How do I know if this part will be here at the end of June?????? I also tried to contact Omoda Gordon Road and left several messages for their Manager who sold the car to me, but with no response.

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