bad sales service at Omoda Fourways

unbelievably bad sales service at Omoda Fourways , business must be really good ... i own an Omoda which i love but really put off by bad service by the FOURWAYS BRANCH .. I sent a review last week , no response, phoned their sales dept yesterday , no response , left as msg , no response , whatsapp'd their sales person Mpho who read my msg a minute later and ....?? no response