Nerve Wrecking

I bought a car in October 2025 at OMC and it hasn't been a pleasant journey to date.

18 January 2026 Complained to Bridget that the car is swinging at the back when driving and there is a lot of noise coming from the rare suspension. I Complained to Jaco about the same problem as Bridget was not getting back to me. He said he'll refer me to Dorah as he said she deals with complaints but Ihad to constantly text to get her email and numbers.

24 February 2026 I reported to Dorah, she asked for my particulars I sent them to her. I followed up with her on the 26, 27 Feb, 07, 10, 24 and 25 March no response till I told her that I lodged a complaint with the bank and she responded saying that I should communicate with Jaco as I have a signed contract with him and the bank yet Jaco sent me to her. I sent a complaint to the Bank.

27 March 2026 The finance department of OMC called me it was Yagan and Monique with an attempt to assist me they said I should take the car to an RMI workshop for repairs they will pay from my warranty. The challenge was they will not assist with a courtesy car.

15 April 2026 Bridget contacted me through a phone call and offered me a courtesy car and repairs on the vehicle and I took it back to the dealership on the 16th of April 2026.

19 April 2026 Bridget contacted me that the car is ready I should bring back the courtesy as it has a buyer and they need to do repairs on it and sell it to that person. I requested for a Job card indicating what was repaired it was not provided.

27 April 2026 I went there to collect the bakkie two days later it started to leak again. 3 May clutch was not working i reported, i was told to wait there are many complaints. When I contacted them again they told me that I'll have to repair it for myself it's a wear and tear so they do not cover clutches. I repaired the clutch myself.

For the diff I was told to look for a handy man I said I will, I then went to an RMI workshop got a quote and sent it no feedback.

The car has an ongoing sound on the front suspension when turning I reported it when i was reporting the diff the first time. I took the car to vossies and the warranty says they want guarantee on the bearings on the diff as it has been leaking and swinging and the workshop said they won't repair the car. I asked the workshop to look at the sound on the fron suspension they wanted an examining fee of R1000 something I didn't have therefore they made a stipulation of the steering rack and other components, I will attach the quote but they cannot send it to the warranty as they did not properly examine the car.

The evening of 10/07/2026 the steering wheel hardened and it is writing steering assist malfunction service req'd.