AL
Andrea L
1 reviews | Active since Jun 2017
15 Sept 2023, 15:08
Zero service delivery
One would think to use OSTI when you experienced a poor insurance claim related matter, which would frustrate most people. We are encouraged by the insurer to use OSTI just to become even more frustrated by the service levels from OSTI. The feedback is absolutely ridiculous. Whenever you call in for an update, the same response is given. I was told that I would receive feedback or a recommendation on findings within 30 days, well it has been 30 days and there is still no feedback. After calling in this morning the person with whom I spoke to can still not provide me with any further feedback on my case? What is the point of this?
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Replies (3)0
Replies (3)
Ombudsman for Short Term Insurance's replyOfficial
18 Sept 2023, 09:07Dear Andrea,
Thank you for your feedback.
I had a look at your file, and I can only imagine how upsetting the damage to your property must be. We apologise for adding to your frustration.
I discussed the matter with Hannes, the Assistant Ombudsman dealing with the matter, this morning and he will be in touch. I will also send you an email so that you have my contact details, should you require further support.
Kind regards,
Marilize Blignaut
Customer Experience Manager
Thank you for your feedback.
I had a look at your file, and I can only imagine how upsetting the damage to your property must be. We apologise for adding to your frustration.
I discussed the matter with Hannes, the Assistant Ombudsman dealing with the matter, this morning and he will be in touch. I will also send you an email so that you have my contact details, should you require further support.
Kind regards,
Marilize Blignaut
Customer Experience Manager
Ombudsman for Short Term Insurance's reply18 Sept 2023, 09:07
Official
Dear Andrea,
Thank you for your feedback.
I had a look at your file, and I can only imagine how upsetting the damage to your property must be. We apologise for adding to your frustration.
I discussed the matter with Hannes, the Assistant Ombudsman dealing with the matter, this morning and he will be in touch. I will also send you an email so that you have my contact details, should you require further support.
Kind regards,
Marilize Blignaut
Customer Experience Manager
Thank you for your feedback.
I had a look at your file, and I can only imagine how upsetting the damage to your property must be. We apologise for adding to your frustration.
I discussed the matter with Hannes, the Assistant Ombudsman dealing with the matter, this morning and he will be in touch. I will also send you an email so that you have my contact details, should you require further support.
Kind regards,
Marilize Blignaut
Customer Experience Manager
AL
Andrea L's updateReviewer Update
18 Sept 2023, 15:40Hi Marilize
Still no feedback from Hannes, I called in again and just receive the same feedback as always. I have emailed him on Friday and no response
Still no feedback from Hannes, I called in again and just receive the same feedback as always. I have emailed him on Friday and no response
AL
Andrea L's update18 Sept 2023, 15:40
Reviewer Update
Hi Marilize
Still no feedback from Hannes, I called in again and just receive the same feedback as always. I have emailed him on Friday and no response
Still no feedback from Hannes, I called in again and just receive the same feedback as always. I have emailed him on Friday and no response
Ombudsman for Short Term Insurance's replyOfficial
18 Sept 2023, 16:04Hi Andrea.
I see Hannes emailed you a few minutes ago. Please let me know if you did not receive it.
Thanks,
Marilize
I see Hannes emailed you a few minutes ago. Please let me know if you did not receive it.
Thanks,
Marilize
Ombudsman for Short Term Insurance's reply18 Sept 2023, 16:04
Official
Hi Andrea.
I see Hannes emailed you a few minutes ago. Please let me know if you did not receive it.
Thanks,
Marilize
I see Hannes emailed you a few minutes ago. Please let me know if you did not receive it.
Thanks,
Marilize