Based on recent customer reviews, Ombudsman for Short Term Insurance is largely approached by frustrated policyholders seeking help with declined or disputed claims involving insurers such as Santam, Capitec, King Price, HCV and Standard Bank. Complainants describe cases sitting unresolved for long periods, appeals being ignored, no independent assessment or site investigation, and outcomes perceived as favouring insurers. A smaller group of reviewers praised staff who were friendly, professional and knowledgeable about insurance products, suggesting service quality is inconsistent across individual interactions.
TrustIndex
2.6
Â
NPS Score
-50
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Ombudsman for Short Term Insurance
What do customers say about Ombudsman for Short Term Insurance?
Based on recent customer reviews, Ombudsman for Short Term Insurance is largely approached by frustrated policyholders seeking help with declined or disputed claims involving insurers such as Santam, Capitec, King Price, HCV and Standard Bank. Complainants describe cases sitting unresolved for long periods, appeals being ignored, no independent assessment or site investigation, and outcomes perceived as favouring insurers. A smaller group of reviewers praised staff who were friendly, professional and knowledgeable about insurance products, suggesting service quality is inconsistent across individual interactions.
Is Ombudsman for Short Term Insurance trustworthy?
Ombudsman for Short Term Insurance has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Ombudsman for Short Term Insurance across 407 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2019
Capitec insurance claim
Capitec insurance. I need assistance with the insurance claim that Capitec insurance is rejecting. I have submitted all the required documents and they make it seem like.we.had means to fight not to be retreneched. We were retreneched immediately.
1 reviews | Active since Apr 2019
Capitec insurance claim
Capitec insurance. I need assistance with the insurance claim that Capitec insurance is rejecting. I have submitted all the required documents and they make it seem like.we.had means to fight not to be retreneched. We were retreneched immediately.
1 reviews | Active since Jun 2025
Useless, *******, ********* lot
I had a claim with Santam regarding a burst waterpipe. Santam refused to settle the claim. The ombudsman didn't even bother sending anyone to investigate. They just took Santam's word for it. What a farce.....
1 reviews | Active since Jun 2025
Useless, *******, ********* lot
I had a claim with Santam regarding a burst waterpipe. Santam refused to settle the claim. The ombudsman didn't even bother sending anyone to investigate. They just took Santam's word for it. What a farce.....
1 reviews | Active since May 2022
Fais ombudsman *******ed
The FAIS Ombud appears to be compromised in its handling of disputes, demonstrating a concerning level of bias that undermines both consumers and financial service providers. Its conduct reflects inefficiency and raises serious questions about its integrity and effectiveness.
1 reviews | Active since May 2022
Fais ombudsman *******ed
The FAIS Ombud appears to be compromised in its handling of disputes, demonstrating a concerning level of bias that undermines both consumers and financial service providers. Its conduct reflects inefficiency and raises serious questions about its integrity and effectiveness.
1 reviews | Active since Jul 2015
King Price Life Claim Unfairly Declined – 3 Years With No Resolution (Ombudsman Delay)
I am raising serious concern regarding a life policy claim that was declined by King Price Insurance on the basis of an alleged “pre-existing condition.” What is particularly troubling is that this condition was never identified, queried, or raised at the inception of the policy. The policy was underwritten, accepted, and premiums were collected without issue. Only at claims stage was this “pre-existing condition” suddenly re**** upon to decline the claim. This raises a fundamental question: If the condition was material enough to decline a claim, why was it not identified and addressed during underwriting? The matter has now been sitting with the Ombudsman for Short-Term Insurance for close to three years with no meaningful progress or resolution. This delay is unreasonable and deeply concerning, especially given the financial and emotional impact involved in a life claim. At this point, it feels as though the process is being unnecessarily prolonged, leaving us without recourse while the insurer avoids accountability. We are now seeking: • A clear and final determination from the Ombudsman • A proper review of the underwriting process followed by King Price • Accountability for the prolonged delay in resolving this matter This is not a complex case. It is a straightforward issue of whether an insurer can accept a policy, collect premiums, and only later rely on information they failed to properly assess at inception. I would appreciate urgent intervention and transparency from both King Price Insurance and the Ombudsman on this matter.
1 reviews | Active since Jul 2015
King Price Life Claim Unfairly Declined – 3 Years With No Resolution (Ombudsman Delay)
I am raising serious concern regarding a life policy claim that was declined by King Price Insurance on the basis of an alleged “pre-existing condition.” What is particularly troubling is that this condition was never identified, queried, or raised at the inception of the policy. The policy was underwritten, accepted, and premiums were collected without issue. Only at claims stage was this “pre-existing condition” suddenly re**** upon to decline the claim. This raises a fundamental question: If the condition was material enough to decline a claim, why was it not identified and addressed during underwriting? The matter has now been sitting with the Ombudsman for Short-Term Insurance for close to three years with no meaningful progress or resolution. This delay is unreasonable and deeply concerning, especially given the financial and emotional impact involved in a life claim. At this point, it feels as though the process is being unnecessarily prolonged, leaving us without recourse while the insurer avoids accountability. We are now seeking: • A clear and final determination from the Ombudsman • A proper review of the underwriting process followed by King Price • Accountability for the prolonged delay in resolving this matter This is not a complex case. It is a straightforward issue of whether an insurer can accept a policy, collect premiums, and only later rely on information they failed to properly assess at inception. I would appreciate urgent intervention and transparency from both King Price Insurance and the Ombudsman on this matter.
1 reviews | Active since Jan 2022
HCV INSURANCE
Good morning i have problems for HCV insurance the client of HCV client bumped my car now HCV insurance say they can’t fix my car because they say is my fault,they client truck fail to brake at robot