AS
Aletta S
1 reviews | Active since Oct 2011
11 Apr 2019, 09:13
WORST OF TIME INDEED thought I will get some help.
I lodged a complaint on the 14th of March 2019 regarding my broker Oaksure and the insurer Lion of africa c/o Origen regarding my car, since the repairer finished the work in February 2019 the insurer has not made the payment. This morning i received an email from Ombudsman stating that my case has been resolved by who i don't know no one has been incontact with me neither from my insurer, so i fail to understand how was it resolved till today still don't have my car.
Can someone explain to me how it happened?
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Replies (2)AS
Aletta S's updateReviewer Update
11 Apr 2019, 09:16MY Ref no S187/19
AS
Aletta S's update11 Apr 2019, 09:16
Reviewer Update
MY Ref no S187/19
Ombudsman for Short Term Insurance's replyOfficial
11 Apr 2019, 10:37Good day
Our records reflect your claim has been paid by the insurer.
Correspondence has been forwarded to you in that regard, and you should receive same in due course, if you have not already done so in the interim.
Should you experience any further issues please contact the relevant staff as per the correspondence, or alternatively, contact our office if you still have not received any correspondence by the end of the day.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Our records reflect your claim has been paid by the insurer.
Correspondence has been forwarded to you in that regard, and you should receive same in due course, if you have not already done so in the interim.
Should you experience any further issues please contact the relevant staff as per the correspondence, or alternatively, contact our office if you still have not received any correspondence by the end of the day.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Ombudsman for Short Term Insurance's reply11 Apr 2019, 10:37
Official
Good day
Our records reflect your claim has been paid by the insurer.
Correspondence has been forwarded to you in that regard, and you should receive same in due course, if you have not already done so in the interim.
Should you experience any further issues please contact the relevant staff as per the correspondence, or alternatively, contact our office if you still have not received any correspondence by the end of the day.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Our records reflect your claim has been paid by the insurer.
Correspondence has been forwarded to you in that regard, and you should receive same in due course, if you have not already done so in the interim.
Should you experience any further issues please contact the relevant staff as per the correspondence, or alternatively, contact our office if you still have not received any correspondence by the end of the day.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman