Wasted time contacting OSTI

Wasted time making contact. Our insurers received a contradictory and incorrect assessment report on items that were damaged due to power surge. The report incorrectly states the items were not damaged but rather were at end of life wear and tear. The "expert" assessing the items is JHB based while the items are in EL. Our providers whose technicians assessed the items confirmed our claim that it could be power surge related damage according to the information at hand and the assessment of the items and our report of what happened. It seems like the Ombudsman did not look at all the facts and ignored our request for proof that the items were in fact assessed by who they say they were. Terrible service and we are very dissatisfied.