1 reviews | Active since Jul 2017
VIRSEKER AND OMBUDSMAN
was insured by VIRSEKER (Virseker the worst decision) They did not pay out my claim and i rejected their decision and revert to the the Ombudsman. They also received from VIRSEKER (auto & General) all the lovable letters and send it to me. I rejected the decision on 20 April 2018 - its now 20 July (3 months later) and the only answer i am getting is "we are working on your matter and will inform you when we have a decision" OSTI - virseker (AUTO & GENERAL/ TELESURE ) youré not for the customers you only think of how to cover your own things.
Dear Mr. Jasper
You have not provided your OSTI reference number. I therefore cannot respond specifically on your matter.
With regard to the delays in finalising your matter, we advise that the process of investigating a complaint takes time as this office has to give both you and the insurer the fullest opportunity of submitting evidence before we can make a recommendation or propose a resolution of the dispute. In addition, we have a very small staff complement and have to deal with complaints from all over South Africa. At any given time, there are several hundred matters pending and each matter is dealt with on its own merits and with the same degree of urgency and importance. The nature and complexity of the issues involved can also affect the time it takes to resolve a dispute.
We apologize that the matter is taking longer to resolve than you had anticipated.You will receive correspondence in due course.
Yours faithfully
Ayanda Mazwi
Senior Assistant Ombudsman
Dear Mr. Jasper
You have not provided your OSTI reference number. I therefore cannot respond specifically on your matter.
With regard to the delays in finalising your matter, we advise that the process of investigating a complaint takes time as this office has to give both you and the insurer the fullest opportunity of submitting evidence before we can make a recommendation or propose a resolution of the dispute. In addition, we have a very small staff complement and have to deal with complaints from all over South Africa. At any given time, there are several hundred matters pending and each matter is dealt with on its own merits and with the same degree of urgency and importance. The nature and complexity of the issues involved can also affect the time it takes to resolve a dispute.
We apologize that the matter is taking longer to resolve than you had anticipated.You will receive correspondence in due course.
Yours faithfully
Ayanda Mazwi
Senior Assistant Ombudsman