1 reviews | Active since Feb 2021
USELESS!!!!!!! 😡😡😡😡😡
I saw bad reviews about them before I logged a complaint with them. Decided to give them a benefit of the doubt and lodged a complaint after insurance declined my car insurance claim. Needless to say that I experienced exactly what 95 percent of the reviews were saying. Just to get an update on the progress of the complaint is a hustle, they will chase the case admins like nobody's business as if they're doing something where they are not. They will say they got response from your insurance and are reviewing the case, 3 weeks later after I had to do a follow up as usual in order to get feedback, I was told the insurance is right to decline my claim. They ignored everything I said in my answer and surprisingly they said my story has now changed but they didn't tell mel what exactly changed on my story. They were comfy that the loss adjustor ****. OSTI is just another wing of these insurance companies I don't even think they do recommendations that favor the insured. If they don't I would like to know the statistics
Thank you for your review.
I am sorry that you have not had a good customer experience with our office, in terms of being kept updated along the way. This is indeed an area of service that we are working hard on to improve, and we welcome your feedback.
Regarding the outcome, I had a look at your case, which is still open, and I see that, in our letter dated 8 August, we advise that our recommendation is only provisional and that you may ask for the complaint to be escalated, within 7 days, if you are not satisfied with the outcome. I do not see that you have sent such a request to our office yet. Please do so and include any new information or any aspect of the complaint that you feel has not been adequately addressed and we will gladly review the matter.
In the interim, I will send your review to the Senior Assistant Ombudsman to address. I will also email you my contact details, should you need support going forward.
Note - we annually report on our overturn ratios (in favour of the Complainant / Insurer ratio). Please visit our website www.osti.co.za to view our Annual Report.
Kind regards,
Marilize Blignaut
Customer Experience Manager
Thank you for your review.
I am sorry that you have not had a good customer experience with our office, in terms of being kept updated along the way. This is indeed an area of service that we are working hard on to improve, and we welcome your feedback.
Regarding the outcome, I had a look at your case, which is still open, and I see that, in our letter dated 8 August, we advise that our recommendation is only provisional and that you may ask for the complaint to be escalated, within 7 days, if you are not satisfied with the outcome. I do not see that you have sent such a request to our office yet. Please do so and include any new information or any aspect of the complaint that you feel has not been adequately addressed and we will gladly review the matter.
In the interim, I will send your review to the Senior Assistant Ombudsman to address. I will also email you my contact details, should you need support going forward.
Note - we annually report on our overturn ratios (in favour of the Complainant / Insurer ratio). Please visit our website www.osti.co.za to view our Annual Report.
Kind regards,
Marilize Blignaut
Customer Experience Manager