Unreserved insurance claim

I am writing to express my deep concern and frustration regarding the ongoing issue with my insurance claim, which has yet to be resolved despite numerous attempts to communicate with your company.

As you are aware, my claim was submitted to your company for review due to the car was striked by lighting and caught on fire on my way to Eastern Cape. However, to my dismay, it was declined by PMD, despite the damages being significant and legitimate. Since then, I have diligently followed up with both PMD and your company to seek clarification and resolution.

Despite my efforts, I have faced nothing but delays and obstacles in obtaining a fair assessment of my claim. PMD continues to deduct money from my bank account, even though the claim has been declined. This ongoing deduction is causing undue financial strain on me, especially considering the unresolved nature of the claim.

In my pursuit of resolution, I sought assistance from Ombudsman, who attempted to intervene on my behalf. Regrettably, their efforts also proved futile, as PMD reiterated their decision without providing satisfactory justification.

Moreover, communication with the Ombudsman, who I had hoped would facilitate a fair resolution, has been drawn out and unproductive. Despite their involvement, there has been minimal progress, with both parties seemingly unable to reach a resolution.

Today, I was shocked to discover that my case was closed without any notification from your company. This lack of transparency is deeply concerning and further exacerbates the frustration and confusion I am experiencing.

I urge you to prioritize this matter and provide me with a comprehensive explanation for the denial of my claim and the ongoing deductions from my bank account. Additionally, I request immediate action to rectify this situation and ensure that I am fairly compensated for the damages incurred.