Unjust and sides with the insurer despite presented with facts!

I approached the office of the ombudsman following the rejection of a motor vehicle accident claim with King Price on the 06 September 2019. The case was closed on the 29 September 2020 in favor of the insurer. The reason for the acceptance of the insurer's outcome was due to the expert's "opinion" that some of the damages of the vehicle are not consistent with the accident scene and my description. Take note that the expert didn't even have any proof to support her "opinion" besides performing visual inspections on vehicle. The ombudsman sided with the insurer besides me providing proof such as e-toll slips i passed driving literally minutes before the accident and a tow truck operator confirming the area of collection. The insurer had over 4 or more points that they believed I was not being honest about, of which the ombudsman made decisions in my favor on all the other points beside the expert's "opinion". I have asked questions that are yet to be answered such as, If it is believed that a vertical weight hit my bonnet why was there not paint transfer, scratches or blood on the bonnet itself? I am yet to receive an answer to that question despite me submitting the question to the insurer and the ombudsman? I have tried to reach the responsible assistant ombudsman by the name of John Theunissen however all my attempts have failed. I have been in contact communication with Louisah Godspower . Case reference M1921/19 ; Contact ***