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Thamowa P
1 reviews | Active since Apr 2019
01 Apr 2019, 14:27
Unfair treatement from ombudsman short insurance
I have logged a complain to short term insurance. The lady who was assisting me or administrating my claim is Miranda. The lady is not helpful. Is been 3months now waiting for response. Everytime when I do follow up about my case she will tell me I must be patient she is waiting for Kingprice to respond. To my suprice the first letter was responded in time. But after I respond to the Insurane letter all acceden Kingprise haven't respond to her.
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Replies (3)
Ombudsman for Short Term Insurance's replyOfficial
02 Apr 2019, 12:45Dear Thamowa Phuthi.
We apologize that the matter is taking longer to resolve than you had anticipated. Please provide me with your OSTI reference number so that I can access your file and get the Assistant Ombudsman to which it has been allocated to contact you by telephone and give you comprehensive feedback.
We apologize that the matter is taking longer to resolve than you had anticipated. Please provide me with your OSTI reference number so that I can access your file and get the Assistant Ombudsman to which it has been allocated to contact you by telephone and give you comprehensive feedback.
Yours faithfully
Ayanda Mazwi
Ayanda Mazwi
Senior Assistant Ombudsman.
Ombudsman for Short Term Insurance's reply02 Apr 2019, 12:45
Official
Dear Thamowa Phuthi.
We apologize that the matter is taking longer to resolve than you had anticipated. Please provide me with your OSTI reference number so that I can access your file and get the Assistant Ombudsman to which it has been allocated to contact you by telephone and give you comprehensive feedback.
We apologize that the matter is taking longer to resolve than you had anticipated. Please provide me with your OSTI reference number so that I can access your file and get the Assistant Ombudsman to which it has been allocated to contact you by telephone and give you comprehensive feedback.
Yours faithfully
Ayanda Mazwi
Ayanda Mazwi
Senior Assistant Ombudsman.
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Thamowa P's updateReviewer Update
04 Apr 2019, 17:00Good day
Please note below response from Kingprise. Can I pls receive a response with regards to the below response
We are unable to comment on your review as you currently have a matter pending with the ombudsman for short term insurance. We further note that as per our records we did respond to the Ombudsman for short term insurance on the 3rd of January 2019 at 15:28 PM and are awaiting their response on the matter . Kindly contact them directly for further advise in this regar
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Thamowa P's update04 Apr 2019, 17:00
Reviewer Update
Good day
Please note below response from Kingprise. Can I pls receive a response with regards to the below response
We are unable to comment on your review as you currently have a matter pending with the ombudsman for short term insurance. We further note that as per our records we did respond to the Ombudsman for short term insurance on the 3rd of January 2019 at 15:28 PM and are awaiting their response on the matter . Kindly contact them directly for further advise in this regar
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Thamowa P's updateReviewer Update
04 Apr 2019, 17:14Good Mazwi
Its Maribda Nolte Gauteng branch my reference P619/18
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Thamowa P's update04 Apr 2019, 17:14
Reviewer Update
Good Mazwi
Its Maribda Nolte Gauteng branch my reference P619/18