UNFAIR TO THE CONSUMER!

Our case has been with the Ombudsman for more than 6 months without any indication as to when it will be resolved. We are going back and forth and we keep calling to ask for progress or a time frame that we can get some feedback but we don't have any luck with a response. Our insurer has requested many extensions from the ombudsman to provide sufficient evidence for their decision, but no reports have been submitted. We do understand that the ombudsman are inundated with claims but there should be a certain time frame or a date by which the insurer has to respond to the Ombudsman so their decision can be made by said date. The insurer knows very well what reports were to be submitted as they should have used those reports to make their decision. Asking for multiple extensions and the ombudsman granting the numerous requests are not fair to the consumer! We have been paying a premium for an insurance policy for a year now while this case is pending with the insurer. We should also be reimbursed that premiums as no actual cover was provided. Also the longer the case is pending the damages worsen. A DATE SHOULD BE SET BY THE OMBUDSMAN TO THE INSURER BY WHICH THEY NEED TO PROVIDE THEIR REPORTS AND NO FURTHER EXTENSIONS. I request our case be resolved no later than the 31st or March 2023 as my insurer has had more than sufficient amount of time to submit their reports. If their reports are not in it is clear they are wasting our time.