Unfair ombudsman

I have been waiting for the ombudsmen to resolve my complaint against Santam and regent since december 2016. I was given a response concerning Santam only beginning of 2017. I then reminded ombudsmen that my request for assistance was intended for two insurers . I was then given a new file number C241/17F which meant I had to wait again. I have waited long enough and I am given the same response ( regent has been placed on terms to provide a response) . This week 24/09/2017 it's going to be a year since I had a accident . I have been paying the bank , whilst their money was insured by regent . I kindly request the ombudsmen to finalise the matter. I have suffered a lot waiting for ombudsmen to give a decision on unintentional violation cover which I am covered for.