Two months and counting.... L84/16T / MUTUAL & FEDERAL / QUICKSURE

<p>Firstly the Ombudsman was so efficient in the beginning I was so impressed with the service but now....</p> <p>I hate to complain and I understand the ombudsman is extremely busy but I see with this avenue people get some reply or feedback in which it is all that I am looking for. </p> <p>My claim was repudiated by Quicksure and I got the Ombudsman involved , I sent my reply to the Ombudsman and Quicksure the 04th of April 2016 and to date I have received no feed back. I have sent emails on the 03/05, 11/05,23/05 and the 30/05 to which I have received no reply. I have also been in touch telephonically .I spoke to the Secretary four weeks ago and she stated that the file was with Mr Theunissen and when I contacted her last week Tuesday she had explained that Mr Theunissen had been in hospital for two weeks so there was a back log, I can understand you are extremely overwhelmed with all the catching up to do its just we are so desperate to get this settled. </p> <p>Any news will be greatly appreciated.</p> <p> </p>