GE
Gabrielle E
1 reviews | Active since Jul 2022
18 Oct 2022, 13:32
Terrible service
Logged a call with the Insurance Ombud to stand in for me, they have taken nearly two months with no resolution. Constant follow up and tried calling but their customer care line goes to a pre recorded message stating that the operator extension is not available. terrible service. Where do you go now as they are supposed to be at the top and the regulator for the industry.
Helpful (0)
Replies (2)0
Replies (2)
Ombudsman for Short Term Insurance's replyOfficial
19 Oct 2022, 09:38Dear Gabrielle E
- From your reference it is clear that you have got two offices mixed up. The reference details clearly indicate that your matter is with the Financial Advisory and Intermediary Services (FAIS) Ombudman, (the Ombud for Financial Services Providers) also known as the Financial Services Ombud), not our office.
- Our office and that office are separate and independent from each other.
- Our understanding of the processes usually involved in the respective ombudsman offices suggests that it is not unreasonable that after two months a matter would not be resolved as yet (depending on the specific circumstances of course).
We suggest that you continue to make contact with the relevant office and wish you all the best in those endeavours.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
(Ombudsman for Short-term Insurance)
Ombudsman for Short Term Insurance's reply19 Oct 2022, 09:38
Official
Dear Gabrielle E
- From your reference it is clear that you have got two offices mixed up. The reference details clearly indicate that your matter is with the Financial Advisory and Intermediary Services (FAIS) Ombudman, (the Ombud for Financial Services Providers) also known as the Financial Services Ombud), not our office.
- Our office and that office are separate and independent from each other.
- Our understanding of the processes usually involved in the respective ombudsman offices suggests that it is not unreasonable that after two months a matter would not be resolved as yet (depending on the specific circumstances of course).
We suggest that you continue to make contact with the relevant office and wish you all the best in those endeavours.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
(Ombudsman for Short-term Insurance)
GE
Gabrielle E's updateReviewer Update
20 Oct 2022, 07:19Apology for the oversite and thank you for your feedback
GE
Gabrielle E's update20 Oct 2022, 07:19
Reviewer Update
Apology for the oversite and thank you for your feedback