1 reviews | Active since Oct 2016
terrible service
<p>I really don't know why ur organisation exists because it does not serve the community adequately how can u take more than 3 months to resolve car insurance issue.....while im busy paying for a car im not using..u hardly update ur clients..I have to call every week to ask for an update to be told that u have other reports to attend too...I know we don't pay for these services but please respect or hire more ppl to run investigations..im really dissapoint buy ur service...a car insurance company has ripped me off but there is nothing i can do..thought u would help but I guess i will just fix my car.!</p>
Dear Ms Moloi
I have investigated your complaint and can confirm that while we have to follow due process and this may involve time, I agree that we could have provided much better service. We apologize.
I also note that we have received correspondence from the insurer. Same will be considered and you should hear from our office in due course.
We will endeavour to improve on the experience you have had thus far.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Dear Ms Moloi
I have investigated your complaint and can confirm that while we have to follow due process and this may involve time, I agree that we could have provided much better service. We apologize.
I also note that we have received correspondence from the insurer. Same will be considered and you should hear from our office in due course.
We will endeavour to improve on the experience you have had thus far.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman