Struggling to contact anyone at the Ombudsman for short term insurance (OSTI) office

I am trying to get hold of the Ombudsman for short term insurance office in order to lodge a complaint. Their website seems to be down and when their telephone is not engaged, no one is picking up. I would like to know the procedure for lodging a complaint, I understand that I am supposed to fill out a complaint form, but how do I access it when the link to the form on their website is not working??? Can anyone please help!!!