KN
Kevin N
1 reviews | Active since Oct 2016
05 May 2023, 16:34
Shocking and disgusting service
This is the most disgusting thing to ever happen to me!!
In february I had to claim from my insurance company for my phone, just to find out they under insured me, R10 000 so after my hand was forced as I need my phone for work (sales) and took the pay out I was told I can go buy a second hand one!!! I went to the ombudsman after 2 months I get told but u signed the agreement the wont help me case closed.
Mean is this what this country has come to where the people who is supposed to help has who gets paid to help us just let thing slide so now even insurers can ***** and lie and that is ok !!!
I am left speechless just another's service we as South Africans cannot depend on
Helpful (0)
Replies (1)0
Replies (1)
Ombudsman for Short Term Insurance's replyOfficial
09 May 2023, 10:08Dear Kevin,
Thank you for your feedback.
I had a look at your file and I see that your initial complaint related to dissatisfaction with delays in repairs/replacement of your phone. Understandably, this must have been a very frustrating and stressful position to be in. A few days after lodging your complaint with us, you accepted a settlement offer from your insurer.
I discussed the matter with the Assistant Ombudsman this morning and we are opening a second file to deal with your dissatisfaction with the settlement.
We will be in contact shortly. Please do not hesitate to contact me, should you require further assistance.
Kind regards,
Marilize Blignaut
Customer Experience Manager
Thank you for your feedback.
I had a look at your file and I see that your initial complaint related to dissatisfaction with delays in repairs/replacement of your phone. Understandably, this must have been a very frustrating and stressful position to be in. A few days after lodging your complaint with us, you accepted a settlement offer from your insurer.
I discussed the matter with the Assistant Ombudsman this morning and we are opening a second file to deal with your dissatisfaction with the settlement.
We will be in contact shortly. Please do not hesitate to contact me, should you require further assistance.
Kind regards,
Marilize Blignaut
Customer Experience Manager
Ombudsman for Short Term Insurance's reply09 May 2023, 10:08
Official
Dear Kevin,
Thank you for your feedback.
I had a look at your file and I see that your initial complaint related to dissatisfaction with delays in repairs/replacement of your phone. Understandably, this must have been a very frustrating and stressful position to be in. A few days after lodging your complaint with us, you accepted a settlement offer from your insurer.
I discussed the matter with the Assistant Ombudsman this morning and we are opening a second file to deal with your dissatisfaction with the settlement.
We will be in contact shortly. Please do not hesitate to contact me, should you require further assistance.
Kind regards,
Marilize Blignaut
Customer Experience Manager
Thank you for your feedback.
I had a look at your file and I see that your initial complaint related to dissatisfaction with delays in repairs/replacement of your phone. Understandably, this must have been a very frustrating and stressful position to be in. A few days after lodging your complaint with us, you accepted a settlement offer from your insurer.
I discussed the matter with the Assistant Ombudsman this morning and we are opening a second file to deal with your dissatisfaction with the settlement.
We will be in contact shortly. Please do not hesitate to contact me, should you require further assistance.
Kind regards,
Marilize Blignaut
Customer Experience Manager