Ruling

I lodged my case with OSTI in September 2021 against King Price after rejecting my claim which i believe was unfair hence I approached ombuds for assistance as a consumer. After waiting for months which I was patient as the office was reviewing all the infornation concerning the complaint and Ombuds contacted me in May this year advising me that the insurance evidence was in question and recommended settlement and the insurer refused to settle and manufactured another story after a year and were even given a further 3 weeks to respond after the recommendation by the Ombuds.Now my file is escalated to the senior ombuds in early July for final review and this waiting is just too much as I just need the ruling by office of the ombuds and close my case i have been sending emails calling and not getting any concrete answer and I am stuck going for a 1 year and 2 months with no assisatnce . I need to find a way to move forward with this case. I am financially distressed the insurance further damaged my car and i cant even fix it as it was stripped and damaged before even starting the investigation claiming they were assesing the damage but never returned the parts or the car the way it was after the accident to fix the car is a lot of money and that issue is not being mentioned at all in all my corrsespondeces with ombuds office and King Price took 2 months to reject after i had incurred legal costs for my outcome as they indicated the processs will take 3 weeks instead it took 2 months I was treated very unfairly by King Price assesors was it because I am a black person? I am pleading with ombuds to finalise my case and make a ruling on this matter, this additional information from King Price I dont understand as they rejected my claim based on the evidence they gathered after terrorizing me during that investigation.