Refuse to assist

It is almost a year that I am struggling to get any answers out of them.They are definitely getting paid by Discovery Insurance not to assist. Claudia Kampmann just copy and past the same email over and over to me. I have given them so much proof that the Swimming pool service provider from Discovery caused nearly R65000 damage to my pool, yet she refuse to assist, while Discovery just keep on increasing my premium and I can change to a reputable insurance company. I also can't sell my property due to her refusal to finalise the case. She definitely play a game and wants me to give up.