Item: Ombudsman for Short Term Insurance
Rating: 1
Author: Mrs C

Ombudsman for Short Term Insurance's replyOfficial

24 Apr 2018, 07:36

Dear Mrs Coetzee

Please provide your file reference number so that we can attend to this query.

Kind regards,

Ayanda Mazwi
Senior Assistant Ombudsman

Ombudsman for Short Term Insurance's reply24 Apr 2018, 07:36

Official

Dear Mrs Coetzee

Please provide your file reference number so that we can attend to this query.

Kind regards,

Ayanda Mazwi
Senior Assistant Ombudsman

MC

Mrs C's updateReviewer Update

24 Apr 2018, 09:05

Policy claim number 339182 Your ref C/60/18K

MC

Mrs C's update24 Apr 2018, 09:05

Reviewer Update

Policy claim number 339182 Your ref C/60/18K

Ombudsman for Short Term Insurance's replyOfficial

24 Apr 2018, 10:12

Dear Mrs Coetzee

Your matter is not at a stage where it can be considered on review/appeal.

We have not received your completed Application Form and your reply to the insurer's answer to your complaint which was sent to you on 19 March 2018.

Please refer to our initial letter to you dated 14 February 2018 where we advised you on the procedure followed by this office once a complaint is registered, as well as our request for the completed Application Form.

We will proceed with the matter in the normal course on receipt of the above from you.

Kind regards,
Ayanda Mazwi
Senior Assistant Ombudsman

Ombudsman for Short Term Insurance's reply24 Apr 2018, 10:12

Official

Dear Mrs Coetzee

Your matter is not at a stage where it can be considered on review/appeal.

We have not received your completed Application Form and your reply to the insurer's answer to your complaint which was sent to you on 19 March 2018.

Please refer to our initial letter to you dated 14 February 2018 where we advised you on the procedure followed by this office once a complaint is registered, as well as our request for the completed Application Form.

We will proceed with the matter in the normal course on receipt of the above from you.

Kind regards,
Ayanda Mazwi
Senior Assistant Ombudsman

MC

Mrs C's updateReviewer Update

24 Apr 2018, 10:30

i HAVE EMAIL all the DOCUMENTS TO JO-ANNE GOGO, CLAUDIA KAMPMANN,MONGWATI MAPULE,SESETHU AND TO KARINIEN. MY PAPERWORK WAS DONE.

MC

Mrs C's update24 Apr 2018, 10:30

Reviewer Update

i HAVE EMAIL all the DOCUMENTS TO JO-ANNE GOGO, CLAUDIA KAMPMANN,MONGWATI MAPULE,SESETHU AND TO KARINIEN. MY PAPERWORK WAS DONE.

MC

Mrs C's updateReviewer Update

24 Apr 2018, 10:39

THESE PEOPLE HAVE ALL MY DOCUMENTS, IF I HAVE NOT EMAIL THE DOCUMENTS AS PER REQUEST, SURELY I WON'T HAVE THESE EMAIL ADDRESS. mANGWATO,MAPULE,ABSA,WAGNER MELANIE, ABSA, SESETHU MEMESE FAISOMBUD,CLAUDIA KAPMANN OSTI, DEANNEW OSTI,GOGO- JO- ANN OSTI, MELISSA VAN ZYL-OSTI, CHETTY SHALLA ABSA. ANY MORE REQUEST.

MC

Mrs C's update24 Apr 2018, 10:39

Reviewer Update

THESE PEOPLE HAVE ALL MY DOCUMENTS, IF I HAVE NOT EMAIL THE DOCUMENTS AS PER REQUEST, SURELY I WON'T HAVE THESE EMAIL ADDRESS. mANGWATO,MAPULE,ABSA,WAGNER MELANIE, ABSA, SESETHU MEMESE FAISOMBUD,CLAUDIA KAPMANN OSTI, DEANNEW OSTI,GOGO- JO- ANN OSTI, MELISSA VAN ZYL-OSTI, CHETTY SHALLA ABSA. ANY MORE REQUEST.

MC

Mrs C's updateReviewer Update

25 Apr 2018, 09:03

NO REPLY , today is the 25/04/2018.took them 4 months,to sort out a claim

MC

Mrs C's update25 Apr 2018, 09:03

Reviewer Update

NO REPLY , today is the 25/04/2018.took them 4 months,to sort out a claim

Ombudsman for Short Term Insurance's replyOfficial

25 Apr 2018, 09:39

Dear Mrs Coetzee

We have already indicated what information remains outstanding in order to proceed with your matter. You state that you have already sent it, but we do not have a record of this. In the interest of progress, please resend the following documents to claudia @osti.co.za and copy ***;

The completed Application Form
Your reply to the insurer's answer to your complaint which was sent to you on 19 March 2018.

We are not in a position to proceed with your matter until the above is received.

Kind regards,

Ayanda Mazwi
Senior Assistant Ombudsman

Ombudsman for Short Term Insurance's reply25 Apr 2018, 09:39

Official

Dear Mrs Coetzee

We have already indicated what information remains outstanding in order to proceed with your matter. You state that you have already sent it, but we do not have a record of this. In the interest of progress, please resend the following documents to claudia @osti.co.za and copy ***;

The completed Application Form
Your reply to the insurer's answer to your complaint which was sent to you on 19 March 2018.

We are not in a position to proceed with your matter until the above is received.

Kind regards,

Ayanda Mazwi
Senior Assistant Ombudsman

MC

Mrs C's updateReviewer Update

25 Apr 2018, 10:11

I think the problemis with your internal people, i have resend all the stuff to her on monday 23.04.2018.and all the other parties involved.

MC

Mrs C's update25 Apr 2018, 10:11

Reviewer Update

I think the problemis with your internal people, i have resend all the stuff to her on monday 23.04.2018.and all the other parties involved.

MC

Mrs C's updateReviewer Update

25 Apr 2018, 11:15

Ayanda Can you follow up with YOUR PEOPLE....

MC

Mrs C's update25 Apr 2018, 11:15

Reviewer Update

Ayanda Can you follow up with YOUR PEOPLE....

Queries not sorted out.