1 reviews | Active since Aug 2015
proof of injustice from Ombudsman for short term Insurance. proof of no fair justice in SA from the Ombudsman for Short Term Insurance
The Ombudsman for short term insurance ,firstly said when i brought them on this site ,because of their unfairness on first ruling, they looking into my matter ,yesterday they come and tell me this (10 November 2021 Attention : Santam Structured Ins., All Correspondence E-mail/Facsimile : *** Dear Sir/Madam, Insured : Sidomela, Phindiwe Policy/Claim number : CMP*** / CL*** / CMP*** / CL*** Our ***/21 Ruling This matter was escalated following the insured’s dissatisfaction with a formal recommendation dated 28 September 2021, made by an Assistant Ombudsman. The complaint was discussed at an escalation committee meeting comprising the Ombudsman, CEO and four Senior Assistant Ombudsmen. This ruling is issued under the chairmanship of the Ombudsman. When considering this matter, the insured’s conduct during the complaint resolution process was also considered. In this regard, we refer to the following clause in our Terms of Reference: “ 4. THE JURISDICTION OF THE OMBUDSMAN 4.1 The Ombudsman shall only consider a complaint made to him if he is satisfied that: 4.1.6 the complaint is being pursued reasonably by the Complainant and not in a frivolous, vexatious, offensive, threatening or abusive manner, as the Ombudsman may decide in his or her sole discretion;” We found that the insured’s conduct and manner in which the insured communicated with this office falls squarely within the ambit of clause 4, quoted above. Therefore, we invoke clause 4.1.6 of our Terms of Reference and we decline to give further consideration to this matter. The content of this letter is confidential and meant for the intended recipient only. You may not share any part of this letter with any third party without the written consent of the sender. If you received this letter in error, then kindly respond to this letter and then follow by deleting this letter so that we can ensure that the error is not repeated. Under the circumstances, our file is now closed. Yours Faithfully Thasnim Dawood Read and approved by the Ombudsman, Judge McLaren)
meaning that i don't have to expose ***** and unfairness what they favor is what has to be considered ,i requested them to listen to my recording then they come running away from the truth saying i practices 4.1.6 of thier jurisdiction because they running away from the truth that they ruled unfairly as in my recordings everything is there and even the insure SANTAM/PMD saw themselves at fault and they said i must not pay for the STORAGE AS I COMMUNICATED WITH THEM THAT MY INSTALLMENT HAS NOT STARTED AND ITS ON RECORDS IT WILL COMMENCE MONTH END BUT THE INSURE SAID THEY WILL LOG MY CLAIM AND THEY TOOK MY CAR FOR REPAIRS AND SAID I WILL PAY DOUBLE EXACESS,BUT THEY DECLAINED AFTER A WEEK AND SAID YOU HAVENT MADE PAYEMENT BUT I SAID THATS WHAT I SAID FROM START BUT YOU CAME AND TOWED MY CAR .THEN STRIPPED IT AND STOLE SOME PARTS THEN NOW YOU BRING IT LIKE THAT AND SAY I MUST PAY FOR STORAGE BUT AFTER LISTENING TO MY RECORD THEY SAID NO DONT PAY AS YOU SAID IT ON THE RECORDING ,AND THEY GAVE ME MY CAR STRIPED NOW THE OMBUDSMAN ARE SAYING THIS BECAUSE THEY RUNING AWAY FROM THE TRUTH .
THEN SA should just close down the Ombudsman for short term insurance ,as they rule in favors not in faith and when you query they say you threatening them with no proof of threats ....looool you just proved to the SA how bad you are .no human being deserves such torture from the justice house
Whilst we appreciate that you are not happy with the outcome of your complaint, it was fully considered and our file remains closed.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
Whilst we appreciate that you are not happy with the outcome of your complaint, it was fully considered and our file remains closed.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
