Poor to No communication from the Ombudsman

3rd complaint on this site and 4th email sent to the ombudsman. 1 email once a month. Still no conclusions in the case. The only response we get when we request for feedback is 'matter being reviewed'. How is it that we as the consumer get a certain time frame in which to provide all nessesary information and the insurer or whoever is handling the case ever gets back to us? Very poor service from the Ombudsman! Can the ombudsman not give the insurer a time frame aswell. Who is slacking?