Poor Service since 2022

I've lodged a complaint with the Ombudsman last year already. The complaint was against King Price insurance. Till date, I've had no resolution. I've been following up and receiving acknowledgement of receipt.

Till date, there's no resolution, I remember when the Ombudsman received feedback from the ****mer insurer King Price, the only thing the Ombudsman did was to send me the communication from the insurer. I mean must I continue going on and on about the issue with the insurer?

Why can't the ombudsman man a decision based on the law and fairness. What is the role of the Ombudsman? Is it to get the complainant and the insurer talking again????

What's the point of me writing to the Ombudsman if I have to constantly reply to the insurer one and the same thing I'm in dispute of?

The ombudsman must make it clear if they are affiliated with these insurance companies, so we don't waste our time contacting them.

The level of serving here is poor and I believe the Ombudsman is stalling and wants me to be fed up and let go of my claim all together. Where can I report the Ombudsman?