KM
Kamogelo M
1 reviews | Active since Feb 2022
03 Mar 2022, 23:08
Poor service
I have been promised here that my matter will be resolved within 7 working days in the 09th February. The feedback I’m getting now is that their office is investigating the matter and I will get feedback in due course. The same message I have been getting from July last year.
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Ombudsman for Short Term Insurance's replyOfficial
04 Mar 2022, 09:45Dear Kamogelo Mojapelo
We apologize for the delays in your matter. I have reviewed the file and noted that the Assistant Ombudsman has been actively engaging with the insurer. She was waiting for a response from the insurer, which was received yesterday, 3 March 2022.
Please give her an opportunity to review this correspondence. We undertake to issue a formal recommendation by 11 March 2022.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
We apologize for the delays in your matter. I have reviewed the file and noted that the Assistant Ombudsman has been actively engaging with the insurer. She was waiting for a response from the insurer, which was received yesterday, 3 March 2022.
Please give her an opportunity to review this correspondence. We undertake to issue a formal recommendation by 11 March 2022.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
Ombudsman for Short Term Insurance's reply04 Mar 2022, 09:45
Official
Dear Kamogelo Mojapelo
We apologize for the delays in your matter. I have reviewed the file and noted that the Assistant Ombudsman has been actively engaging with the insurer. She was waiting for a response from the insurer, which was received yesterday, 3 March 2022.
Please give her an opportunity to review this correspondence. We undertake to issue a formal recommendation by 11 March 2022.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
We apologize for the delays in your matter. I have reviewed the file and noted that the Assistant Ombudsman has been actively engaging with the insurer. She was waiting for a response from the insurer, which was received yesterday, 3 March 2022.
Please give her an opportunity to review this correspondence. We undertake to issue a formal recommendation by 11 March 2022.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.