TR
Tabisa R

1 reviews | Active since Nov 2017

26 Nov 2017, 18:30

Poor service delivery

On or about May this instant, i lodged a complaint against Discovery Insure pertaining to their service: not only did they took their own sweet time to provide feedback ( first one recieved in August) but i now hear from Discovery Legal Dept ( Ms Govender ) that a ruling has been made, yet i gave not recieved any feedback....

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Replies (1)
Ombudsman for Short Term Insurance
Ombudsman for Short Term Insurance's reply28 Nov 2017, 16:20
Official

Good day

Our records reflect that we closed our file on 31 October 2017 when you were also sent correspondence advising of our decision in the matter.

We will arrange that you are contacted and your contact details confirmed to re- send the correspondence if necessary.

Yours faithfully

Peter Nkhuna

Senior Assistant Ombudsman