HP
Hlulani P
1 reviews | Active since Jun 2022
15 Jun 2022, 10:55
Poor service
Poor service. I app**** for assistance in December 2021. Case still not resolved. No updates as to how far they are with the case. The last time I heard from them was in February. It has been 9 months without a car & the ombudsman office seems not to care. So disappointed
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Replies (6)0
Replies (6)
Ombudsman for Short Term Insurance's replyOfficial
20 Jun 2022, 08:38Good morning, Hlulani Terence Pandeka
We apologise for the delay in our office attending to this file. The delays have been a result of high case volumes. I have referred the matter to the Assistant Ombudsman to whom your file is allocated. We hereby undertake to conclude our findings or provide a comprehensive update on this matter by 24 June 2022.
We apologise for the delay in our office attending to this file. The delays have been a result of high case volumes. I have referred the matter to the Assistant Ombudsman to whom your file is allocated. We hereby undertake to conclude our findings or provide a comprehensive update on this matter by 24 June 2022.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
Ombudsman for Short Term Insurance's reply20 Jun 2022, 08:38
Official
Good morning, Hlulani Terence Pandeka
We apologise for the delay in our office attending to this file. The delays have been a result of high case volumes. I have referred the matter to the Assistant Ombudsman to whom your file is allocated. We hereby undertake to conclude our findings or provide a comprehensive update on this matter by 24 June 2022.
We apologise for the delay in our office attending to this file. The delays have been a result of high case volumes. I have referred the matter to the Assistant Ombudsman to whom your file is allocated. We hereby undertake to conclude our findings or provide a comprehensive update on this matter by 24 June 2022.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
HP
Hlulani P's updateReviewer Update
20 Jun 2022, 09:07Thanks for the update. Hopefully the case will be finalised by the 20th.
HP
Hlulani P's update20 Jun 2022, 09:07
Reviewer Update
Thanks for the update. Hopefully the case will be finalised by the 20th.
HP
Hlulani P's updateReviewer Update
21 Jun 2022, 09:3624th of June rather.
HP
Hlulani P's update21 Jun 2022, 09:36
Reviewer Update
24th of June rather.
HP
Hlulani P's updateReviewer Update
10 Jul 2022, 22:18Hi Ayanda. Today is the 10th of July implying it has been almost 20 days Since I last heard from the ombudsman office. Still no feedback I really do not know what is going on maybe my case has been forgotten who knows.
HP
Hlulani P's update10 Jul 2022, 22:18
Reviewer Update
Hi Ayanda. Today is the 10th of July implying it has been almost 20 days Since I last heard from the ombudsman office. Still no feedback I really do not know what is going on maybe my case has been forgotten who knows.
Ombudsman for Short Term Insurance's replyOfficial
11 Jul 2022, 19:03 Dear Mr Pandeka
Thank you for your message. We apologise for the frustration you have experienced and wish to assure you that your matter was not forgotten.
We confirm that the Assistant Ombudsman responsible will continue to make every effort to bring the matter to finalisation, as per the update sent to you earlier on today.
We trust that you find the above in order.
Yours faithfully,
Yours faithfully,
Peter Nkhuna
Senior Assistant Ombudsman
Ombudsman for Short Term Insurance's reply11 Jul 2022, 19:03
Official
Dear Mr Pandeka
Thank you for your message. We apologise for the frustration you have experienced and wish to assure you that your matter was not forgotten.
We confirm that the Assistant Ombudsman responsible will continue to make every effort to bring the matter to finalisation, as per the update sent to you earlier on today.
We trust that you find the above in order.
Yours faithfully,
Yours faithfully,
Peter Nkhuna
Senior Assistant Ombudsman
HP
Hlulani P's updateReviewer Update
12 Jul 2022, 09:14Ok thanks for the reassurance . I also confirm that I did get an update from the assistant ombudsman handling my case.
HP
Hlulani P's update12 Jul 2022, 09:14
Reviewer Update
Ok thanks for the reassurance . I also confirm that I did get an update from the assistant ombudsman handling my case.