Poor service

I logged a complaint with them which was acknowledged on 12 May 2023 and no feedback or update was given to me after that, the email acknowledging the complaint just stated that Jo-Anne Goqo will be handling my case. She has never called or emailed me once updating me. On 6 June I had to call them to follow up and the call centre said they haven't received an answer from the insurer, all of a sudden, later that day I received my very 1st email from OSTI saying they have now received an answer from my insurer and they will review it against my complaint, what a coincidence to only receive the answer the same day I called to follow up. I then follow up a week later and the guy said I should give them 2 weeks from 6 June, I did just that and follow up after 2 weeks was over and I was told a different story that I now need to wait 30 days from 6 June meaning I must wait for 6 July. Was further told that Terry is the one handling my case and no Jo-Anne. I doubt I will get any feedback by thr 6th.

I'm just wondering what's taking so long because all I wanted in my complaint was for Affinity to send me evidence or documents they re**** upon to decline my car insurance claim, at what point was the speed of 124 km/h was claimed to be speed i was travelling with? how was this speed calculated? Was even even taken into account that after I bumped another car, which is when I lost control, my car didn't stop immediately but continued to drive for +-100 metres, which may caused the car to accelerate because the airbags popped out immediately after bumping into another car. I also need the loss adjustor's report.