Poor and unprofessiona service from so called professional body.

The institution lacks its purpose. They accepted my complaint and no investigation for months. When I follow up I was showered with attitude and rudeness. My complaint was just closed as I'm constantly bothering them. The insurer got scotch free from their poor and unfair practices. Now I'm left in the cold with no car. Their case law they quoted was just an indication of incompetence above this world. Firstly they couldn't grasp the content or it was just their game as they are not willing to but the hand that is feeding them. in my case standard bank failed to be fair and just in assessing my claim. Their assessor was just so rude to me and thrown out my second opinions with no reason. He even mentioned that he is not going to entertain any of my second opinion. when I complained he brought three different assessment reports from the same panelbeater. The Ombudsman failed to raise a query on the conflict of interest. I requested my vehicle to be assessed by an independent expert but the insurer declined my request and proceeded with sending my car for auction and contacted my creditor on my behalf and paid the their own offer which left my account still unsettled. The creditor previously told me that the insurear cannot force me to settle the account as they are not ing any issue with my account.so I can ask them to pay what is reasonable to me and fix my vehicle and continue with our agreement. Ombudsman is not for the consumer but its just there to rubber stamp the abusive decisions taken by the insurance Annie's with their ******* element who take our car for bidding to the highest bidder. In my cad I have been frustrated and doing follow ups of y vehicle and even had proof of their lies when the say they have stripped my vehicle. The vehicle was still act in their hidden place. Now I do not know anymore what to do if I not protected by the same institution our constitution has put in place. @Peter pleàe help .