NM
Nisha M
1 reviews | Active since Jun 2016
01 Feb 2019, 08:24
PATHETIC AGAIN!!!!!!!!!!!!!!!!!!!!!!
This was the complaint logged on 9 January and TO DATE NOTHING HAS HAPPENED! I got an email from Louisah Godspower and Maureen Nel and to date THEY BOTH IGNORE ANY EMAILS I SENT- THE MANAGER WAS QUICK TO DEFEND THEIR PATHETIC SERVICES IN MY FIRST COMPLAINT AND TO DATE NOTHING HAS HAPPENED!!!!!!!!!!!
FIRST COMPLAINT- 9 JANUARY: PATHETIC SERVICE! PATHETIC! I have emailed a complaint in December and filled out the forms, to date no reply! I emailed again, only to be told that I am sending the forms to the wrong place- but that is where they said I must send it! Pathetic!!! STILL WAITING FOR ANSWERS- EVEN THE OMBUDSMAN SUCKS!!!
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Ombudsman for Short Term Insurance's replyOfficial
21 Feb 2019, 13:51Dear Pranisha Singh
According to our records, your complaint was registered in our office on 9 January 2019. A letter was addressed to you on the same date indicating the complaints process followed by our office.
We have since received a response from your insurer, and a copy was sent to your email address on 20 February 2010 for your reply.
If you have not received any correspondence, please email the Assistant Ombudsman working on your file. Her email address is ***.
Yours Faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman
According to our records, your complaint was registered in our office on 9 January 2019. A letter was addressed to you on the same date indicating the complaints process followed by our office.
We have since received a response from your insurer, and a copy was sent to your email address on 20 February 2010 for your reply.
If you have not received any correspondence, please email the Assistant Ombudsman working on your file. Her email address is ***.
Yours Faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman
Ombudsman for Short Term Insurance's reply21 Feb 2019, 13:51
Official
Dear Pranisha Singh
According to our records, your complaint was registered in our office on 9 January 2019. A letter was addressed to you on the same date indicating the complaints process followed by our office.
We have since received a response from your insurer, and a copy was sent to your email address on 20 February 2010 for your reply.
If you have not received any correspondence, please email the Assistant Ombudsman working on your file. Her email address is ***.
Yours Faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman
According to our records, your complaint was registered in our office on 9 January 2019. A letter was addressed to you on the same date indicating the complaints process followed by our office.
We have since received a response from your insurer, and a copy was sent to your email address on 20 February 2010 for your reply.
If you have not received any correspondence, please email the Assistant Ombudsman working on your file. Her email address is ***.
Yours Faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman