OSTI Taking to long

Good day,

I am back here yet again to highlight my frustrations on OSTI. I have had a case logged with them Case Number M1464/20 that has been going on for over a year now. I make it a point that I check up on the matter at least 2 times a month.

At some point during the proceedings of the case I was told that the insurer will be advised to settle for the fire damage caused during the accident and upon refusal, the case will be escalated and eventually the insurer should be in a position to pay.

On the 15th of September I was told that the case has now moved from the person who was handling it to another person. This to me comes with a lot of frustration because now I do not have hope of justice being done on my part. It seems that this case will be dragged until I forget, with the insurer left to continue with business as usual.

Can OSTI please assist me and just finalize the case and go through the means to ensure that the insurer pays for it's part with regard to the matter? I have been financially constrained for over a year now and it is now seeming that this will take longer to finalize. The situation is really desperate for me now as I am financially severely affected by the prolonging of the matter.