OSTI should become a internal department inside their clients premises as they clearly collude to protect the corporates

At the end of June our area had experienced a severe storm, this resulted in a portion of our retaining wall collapsing. I had contact standard bank insurance and was given a claim number. A few days later a plumbing contractor had come out to do an assessment, the claim was rejected based on the plumbers. I had submitted an appeal via standard bank and a desktop assessment was done with the same end result. The eThekwini Municipality had come through to inspect the property and had issued a notice in early July indicating that the property was unsafe for human occupation and we were given 48 hours to vacate the property. This was communicated with the bank who did nothing. I had then approached the OSTI for assistance. I received a letter indicating that I should continue making payments on the property whilst they investigate. The city had then issued summons iro of the property and i had to go to Pinetown court. This was also communicated with the ombudsman who claimed at the time that they were still working with the claim and someone will contact me. The long and short of this is, yesterday I received an email from the ombudsman indicating that their preliminary report says that the bank was correct for rejecting the claim of the collapsed wall. What puzzled me is that I wrote to the ombudsman because the claim was rejected but more because the municipality had condemned the property and I had required their "expert" assistance. Clearly OSTI are busy protecting the banks interests. The local municipality has condemned the property as unsafe and these impartial people are busy siding with the bank, worrying about irrelevant issues. I have wasted two months in total waiting for ***ol. I am starting to wonder whether this could be a race issue, whereby white people inside OSTI protect white companies interests