DG
Duval G
1 reviews | Active since Oct 2017
02 Mar 2023, 01:59
OSTI-Ombudsman for short term assurance
I had a burst geyser in a flat after being told to pay the plumber first and I would be reimbursed by insurance who only payed out 47 percent when querying this taking it up with the ombudsman for short term insurance they simply rep**** there is nothing wrong with the insurance policy after a lengthy back and forth emails. No reason was given of why the remaining was not paid out and the case was closed by the ombudsman. They complete waste of time.
Helpful (0)
Replies (2)0
Replies (2)
Ombudsman for Short Term Insurance's replyOfficial
02 Mar 2023, 11:55Hi,
I am sorry to hear that there is confusion regarding the outcome of this complaint.
Our records indicate that your complaint relates to case S307/22. I had a look at the file and I see that the Assistant Ombud advised, in her last correspondence to you, that the difference you refer to is due to the deduction of the excess applicable to the claim and the limitations of cover for geyser replacement set out in the policy.
I tried to give you a call earlier but I was unable to reach you. I would love to speak with you to discuss your experience and assist in any way I can. You are welcome to email me at *** to let me know when is convenient for you.
Have a lovely day.
Sincerely,
Marilize Blignaut
Customer Experience Manager
I am sorry to hear that there is confusion regarding the outcome of this complaint.
Our records indicate that your complaint relates to case S307/22. I had a look at the file and I see that the Assistant Ombud advised, in her last correspondence to you, that the difference you refer to is due to the deduction of the excess applicable to the claim and the limitations of cover for geyser replacement set out in the policy.
I tried to give you a call earlier but I was unable to reach you. I would love to speak with you to discuss your experience and assist in any way I can. You are welcome to email me at *** to let me know when is convenient for you.
Have a lovely day.
Sincerely,
Marilize Blignaut
Customer Experience Manager
Ombudsman for Short Term Insurance's reply02 Mar 2023, 11:55
Official
Hi,
I am sorry to hear that there is confusion regarding the outcome of this complaint.
Our records indicate that your complaint relates to case S307/22. I had a look at the file and I see that the Assistant Ombud advised, in her last correspondence to you, that the difference you refer to is due to the deduction of the excess applicable to the claim and the limitations of cover for geyser replacement set out in the policy.
I tried to give you a call earlier but I was unable to reach you. I would love to speak with you to discuss your experience and assist in any way I can. You are welcome to email me at *** to let me know when is convenient for you.
Have a lovely day.
Sincerely,
Marilize Blignaut
Customer Experience Manager
I am sorry to hear that there is confusion regarding the outcome of this complaint.
Our records indicate that your complaint relates to case S307/22. I had a look at the file and I see that the Assistant Ombud advised, in her last correspondence to you, that the difference you refer to is due to the deduction of the excess applicable to the claim and the limitations of cover for geyser replacement set out in the policy.
I tried to give you a call earlier but I was unable to reach you. I would love to speak with you to discuss your experience and assist in any way I can. You are welcome to email me at *** to let me know when is convenient for you.
Have a lovely day.
Sincerely,
Marilize Blignaut
Customer Experience Manager
DG
Duval G's updateReviewer Update
05 Mar 2023, 15:36Why does the ombudsman want to contact me now when I was asking for an explanation on for what was the amount deducted from the burst geyser which I paid the plumber in full and in good faith. I was paid less than half of what compass insurance paid me and the R1500 I wanted an explanation for what was this deduction for when writing to the ombudsman and the case was closed without any explanation. The ombudsman for short term assurance is a waste of time and effort please follow up on hello Peter and google reviews on the amount of negative reviews it self explanatory.
DG
Duval G's update05 Mar 2023, 15:36
Reviewer Update
Why does the ombudsman want to contact me now when I was asking for an explanation on for what was the amount deducted from the burst geyser which I paid the plumber in full and in good faith. I was paid less than half of what compass insurance paid me and the R1500 I wanted an explanation for what was this deduction for when writing to the ombudsman and the case was closed without any explanation. The ombudsman for short term assurance is a waste of time and effort please follow up on hello Peter and google reviews on the amount of negative reviews it self explanatory.