lM
lindiswa M
1 reviews | Active since Oct 2019
07 Nov 2019, 08:10
OSTI ombudsman didn't help me
I have lodge a complaint in May 2019 in connection about the Dotsure Insurance company, to want Ombudsman help me. They had not done any investigation regarding my complaint about Dotsure Insurance, they give me my ref. no M683/19 only promise that they had help me. I gave full information about the Oakhurst Smart-Box since that Dotsure Insurance said it was not working at that time of my accident which was fully functioning. On the 29th of October 2019 they send me an e-mail telling that the case is closed with no valid reason.
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Ombudsman for Short Term Insurance's replyOfficial
07 Nov 2019, 14:30Dear Lindiswa Mahlangabeza
Our decision and the basis on which it was made was communicated to you in writing on 30 October 2019.
In terms of our office's confidentiality clause, we cannot address the merits of the dispute on this platform. I will however ensure that a copy of the correspondence is re-sent to you.
In terms of our office's confidentiality clause, we cannot address the merits of the dispute on this platform. I will however ensure that a copy of the correspondence is re-sent to you.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
Ayanda Mazwi
Senior Assistant Ombudsman.
Ombudsman for Short Term Insurance's reply07 Nov 2019, 14:30
Official
Dear Lindiswa Mahlangabeza
Our decision and the basis on which it was made was communicated to you in writing on 30 October 2019.
In terms of our office's confidentiality clause, we cannot address the merits of the dispute on this platform. I will however ensure that a copy of the correspondence is re-sent to you.
In terms of our office's confidentiality clause, we cannot address the merits of the dispute on this platform. I will however ensure that a copy of the correspondence is re-sent to you.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
Ayanda Mazwi
Senior Assistant Ombudsman.