OSTI Delay

Good day,

I had come here to express my frustration about the institution in conversation previously. It is now the second time I am forced to resort to such a platform in hopes that my issue is resolved. Approximately 3 months back I had written about a case where my insurer ABSA i-Direct refused/s to pay for my vehicle which was involved in an unforeseen circumstantial damage and OSTI taking a very long time to conclude the case (Case number: M1464/20)

On the 14th of April 2021 after writing on this platform, I received correspondence from OSTI stating that "It is in terms of equity that the insurer is instructed to settle the fire damaged" . From then I had been waiting in hopes for a possible settlement from the insurer of approximately R70 000 towards my vehicle finance. But till today, I am told that the matter is still being worked on (according to correspondence I got on the 24th of May 2021). Every month, I am debited the full amount of the vehicle and am in financial constraint because of this delay, especially with the situations COVID has bestowed upon us.

Can we please get the insurer to pay now, this case has spanned for almost a year now without end.