1 reviews | Active since May 2021
OSTI
I J Mashaba Would like to seek advice on how to approach a situation where one was involved in a car accident on the 19 of March and referred the matter to my insurer PMD car insurance and their outcome was unfair to me. Hence I wrote to the ombudsman for short term insurance on the 15 of April I received an email saying they will revert back to me in 30 days time on,that was on the 26 of April 2021. Then I wrote to them on the 02 June 2021 still they say they still busy will get back to me but no one is giving me any feedback nor update
I'm worried my car is almost three months parked in the storage not moving. The tires might be damaged,I'm paying for the car and insurance every month but I'm not using it I'm afraid I might pay for the fourth time next week but I don't have a car.
PLEASE ADVICE
We acknowledge receipt of your query and apologize for the delays on the part of our office attending to the matter.
We received the insurer's reply to your complaint. In terms of OSTI's Standard Complaints Handling Process, a copy will be sent to you for a reply. The Assistant Ombudsman dealing with the matter will, thereafter, consider the complaint make a recommendation on the outcome of the dispute.
Please note that due to our caseloads, and depending on the nature/complexity of your matter, the complaints handling process may take a minimum of 4 months to be concluded. The Assistant Ombudsman will contact you within the next 48 hours with a detailed update on your complaint.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
We acknowledge receipt of your query and apologize for the delays on the part of our office attending to the matter.
We received the insurer's reply to your complaint. In terms of OSTI's Standard Complaints Handling Process, a copy will be sent to you for a reply. The Assistant Ombudsman dealing with the matter will, thereafter, consider the complaint make a recommendation on the outcome of the dispute.
Please note that due to our caseloads, and depending on the nature/complexity of your matter, the complaints handling process may take a minimum of 4 months to be concluded. The Assistant Ombudsman will contact you within the next 48 hours with a detailed update on your complaint.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
Again i would like to to bring it to ur attention that I'm not satisfied with ombudsman assistance and I can't wait for four months without my car so I decided to fix my car and move on with my life but I will never advice anyone in my circle to trust ombudsman or PMD insurance with their assets.
Again i would like to to bring it to ur attention that I'm not satisfied with ombudsman assistance and I can't wait for four months without my car so I decided to fix my car and move on with my life but I will never advice anyone in my circle to trust ombudsman or PMD insurance with their assets.