NG
Neilo G

1 reviews | Active since Mar 2024

03 Jun 2021, 17:02

Ombudsman!!Worst in n SA,rather worst in WORLD!!

Absolutely shocking. This case is dragging out for a year. We keep sending emails to no avail. Absolutely the worst company or ombudsman in the WORLD!! Simply shocking. Very strange business going on? Really the worst service in history of any company or "so-called ombudsman". Just unbelievably shocking!! Neil Pyoos

Sent from Yahoo Mail on Android

----- Forwarded message ----- From: "Louisa Godspower" <***> To: "neil pyoos" <***> Cc: Sent: Thu, 3 Jun 2021 at 16:33 Subject: Automatic reply: LTC // P496/20 - Pyoos, Neil - Momentum Insurance Company Ltd OSTICRM:*** I am out of the office.

Please send all business related emails to ***

You may lodge a complaint directly online at www.osti.co.za Dear Madam/Sir I hereby enquire about the state of the dispute. Momentum had repudiated our claim for repairs. You asked us to respond within a week. This was months ago. If you asked us to respond within a week,does the same apply to you,or does it not matter if you haven't rep**** in months to our several queries? Is this the modus operandi of an ombudsman? It's now almost a year later and still no reply/ response? We have clearly given all information required, and still no response. Could you kindly respond? Regards Neil Pyoos

Sent from Yahoo Mail on Android Up to now,even after 6 months at ombudsman,this is only reply they can give? Asking for the case number,after several emails ?? absolutely shocking!! Dear Sir

Kindly provide me with our case reference number.

Kind regards

Louisa - OSTI_Email Signature (002)

In terms of the Presidential announcement relating to the COVID-19 virus, our office is closed.

We are working from home during this time and will endeavour to respond to your emails in a timely manner during this lockdown period.

You can still contact us on our office numbers, *** and ***, during office hours.

Stay safe and healthy.

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Replies (1)
Ombudsman for Short Term Insurance
Ombudsman for Short Term Insurance's reply07 Jun 2021, 09:41
Official
Dear Sir 

Your query has been addressed with the Assistant Ombudsman dealing with the complaint, which is still pending. The office requires additional information from you in order to make a finding in respect of the dispute. You have or will receive this information shortly. 

Yours faithfully, 

Ayanda Mazwi 
Senior Assistant Ombudaman.