Ombudsman service is very slow

I have reported my case to office of ombudsman months ago hoping to get assistance which I still hope to get, I have provided all required information to the person handling my case 2months ago but since then I haven't gotten any response on how my case is going. This is depressing as I don't know the way forward and the vehicle has been just sitting here and the landlord has been complaining that it's making the building look uglier and I can't even guarantee him that soon the car will be gone or fixed. And when I call office of the ombudsman they don't tell me how the case is going, they only tell me that I've provided them with everything they need