Ombudsman Osti !! Unbelievable great news!! 5 STARS!!

<div>Ombudsman!! Osti!! Unbelievable!! 5 STARS! I am still in shock!! I cannot believe they actually ruled in our favour!! In all my interactions with any ombudsman!! This has never happened before!! This helps to restore my faith in humanity, justice etc!! "Do unto others as you want done unto you!" See emails below!! Simply Amazingly , unbelievably,great news!! Dear Sir/ Madam

This is surely the very best and majorly UNEXPECTED news!! Unbelievable!! I was actually ready to engage my attorneys because my next step would have been to get attorneys to fight this case tooth and nail. Reason being that I had been ********** by insurance companies, too many times and in most cases the ombudsmen were on their side!! This !! Was totally unexpected! I had already instructed my attorneys to be ready to take the case further and this really took the wind out of my sails!! Shocking, but absolutely delightful news.

Thanks for restoring my faith in humanity and ombudsman!! "Do unto others as you want done unto you".

Much appreciated. Let's hope the insurer can do justice? That might be another hurdle to overcome? Who knows. We will see what happens.

If any problems, I might have to revert back to you.

Thanks again and I'm surely going to head to HelloPeter with the good news!

Much, much appreciated.

Yours faithfully Neil Pyoos

Sent from Android device

On 13 Aug 2021 12:52, Johan Janse van Rensburg <***> wrote: Dear Sir

We made a recommendation to the insurer to settle the claim, on the grounds that it is unfair towards the client to wait for the results of the blood-alcohol tests.

The insurer did not have any other proof in support of the rejection of the claim.

The insurer advised that it will proceed with the settlement of the claim. It will deal directly with you to finalise this matter.

We will thus close this file.

Should you need any further assistance, please advise us accordingly?

Kind regards

In terms of the Presidential announcement relating to the COVID-19 virus, our office is closed.

We will be working from home during this time and will endeavour to respond to your emails in a timely manner during this lockdown period.

You can still contact us on our office numbers, *** and ***, during office hours.

Stay safe and healthy.

From: neil pyoos <***> Sent: Monday, 26 July 2021 04:53 To: Elsmarie Beukes (Elsie) <***> Cc: Darion Kiboyo <***>; Trudy Pyoos <***>; Johan Janse van Rensburg <***>; Louisa Godspower <***>; Louisa Godspower <***>; Zelda - CIC <***>; Sonto Maseko <***> Subject: RE: Fw: Request // P496/20 - Pyoos, Neil - Momentum Insurance Company Ltd OSTICRM:***

Dear Madam

Thanks soooo much to at least receive a prompt response for the very first time during my 10- month inter-action with Momentum. This is a first and I'm in shock and grateful to at least have received a response.

Let's hope this matter could be resolved soonest.

Yours faithfully

Neil Pyoos

Sent from Yahoo Mail on Android

On Sat, 24 Jul 2021 at 19:53, Elsmarie Beukes (Elsie)

<***> wrote:

Dear Mr. Pyoos

Thank you for the below communication.

We are doing our utmost best to obtain the information we require to proceed with this matter.

Kind Regards

Elsmarie Beukes

Manager: Client Experience

Claims and Client Experience

C +27 (0) 82 ***

268 West Avenue Centurion 0157

momentum.co.za

Momentum Insure Company Limited is part of Momentum Metropolitan Holdings Limited. Momentum Insure is a licensed non-life insurer and authorised financial services provider (FSP22789).

From: neil pyoos <***> Sent: Saturday, July 24, 2021 6:01 AM To: Elsmarie Beukes (Elsie) <***>; Prosper Nkabinde <***>; Riana Durr <***>; Momentum Insurance CARE <***>; Bandile Lusenga <***>; France Namanyana <***>; Johan Janse Van Rensburg <***>; Louisa Godspower <***>; ***; Osti Co Info <***>; Zelda - CIC <***>; Sonto Maseko <***> Cc: Darion Kiboyo <***>; Trudy Pyoos <***> Subject: Fw: Fw: Request // P496/20 - Pyoos, Neil - Momentum Insurance Company Ltd OSTICRM:***

Dear All

Just a comment. We've been asked for the same information over and over and over again. We've done nothing else but comp**** to every ridiculous request.

Is it perhaps too presumptuous to ask if this is leading anywhere?

As a loyal client , paying every premium on time without fail? Is it fair to treat a client with such disdain and disrespect? 10 months after the accident, we've maintained our innocence and the fact that the accident was cause by the other driver, but still nothing? We've been to police station many times to gather the information requested, but still we are met with a stony silence from Momentum and Ombudsman? Information is demanded from us and we must respond as quickly as possible,but when it comes to us getting information,we have to wait weeks,months and now 10 months and still no response or answers?

Perhaps put yourselves in our situation? Would you like to be treated in the manner you've been treating us for ten(10) months?

Whilst we are and were paying our premiums every month we were the best client ? Suddenly when we claim, we are now treated as the worst clients? Is this a fair situation?

Where I grew up ,we were taught "do unto others as you want done unto you"?

I don't know your background and how and where you grew up, but to my mind treating loyal customers in such a manner, is simply ridiculously unacceptable. How can one run a business with such a mentality?

Hoping this matter could be resolved in the 11 th month? Who knows. Track record speaks for itself?

Yours faithfully

Neil Pyoos

Sent from Yahoo Mail on Android

----- Forwarded message -----

From: "neil pyoos" <***>

To: "***" <***>

Cc:

Sent: Sun, 11 Jul 2021 at 17:26

Subject: RE: Fw: Request // P496/20 - Pyoos, Neil - Momentum Insurance Company Ltd OSTICRM:***

Dear Madam

Thanks for your kindness and politeness. Much appreciated.

Let's hope for the best.

Regards

Neil Pyoos

Sent from Yahoo Mail on Android

On Sun, 11 Jul 2021 at 11:45, Zelda - CIC

<***> wrote:

Mr Pyoos

I am sorry for the frustration caused, but I must come to the defence of Momentum, with the POPI Act that has come into effect since the accident, the SAPS will not release ANY information to us or the insurer without all these documents and every time we ask for the details they come up with something else. Momentum also did forward the documents to me, I just responded to you directly as I saw that you forwarded the documents to me alone as well.

Hopefully we can get this resolved now to allow Momentum to make an informed decision on your claim.

Regards

Zelda Grobler

Tel: ***/20/21

Fax: ***

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