Ombudsman office taking forever to help me..

I am not happy with the service of the ombudsman.. I have reported my case 3 months back...i was complaining about unfair declining of my claim from the king price insurance.. Always when i call the office of ombudsman.. They keep on saying "we are still waiting for the insurer to respond" my question is that " how long I am supposed to wait and what will be their action if the insurer is taking forever to respond".. What frustrate me way more is that the office of ombudsman doesn't call nor send emails to me at least to inform me about what the insurer is saying about me.. Because maybe the insurer could be telling them lots of things that are not even existing.. Now i am losing hope about getting help from the ombudsman...please send me a copy of of what the insurer is saying.. So that i may also share my respond to you guys...