Ombudsman need to make a fair decision and award me as I proved I am not wrong

I have been requesting updates from the Ombudsman for a few weeks now with no joy, The lady emailed to say they are waiting to hear from Miway. I enquired if MiWay was given a time frame in which to reply and I am still awaiting an answer.

Miway claims that my policy was inactive at the time of my claim and I have proven otherwise so what is the hold up. The only reason Miway has not paid is because of this, Now that I have proven that my policy was active, surely the Ombudsman has the authority to demand that Miway settle my claim. This claim is ongoing from December 2017 and there is always a new story. Miway has defaulted and are in contravention of their contract and needs to settle my claim. Where is the justice if Ombudsman cannot award my claim. What are they waiting for Miway to reply, Reply to what when I proved my policy was active. The purpose of the Ombudsman is to investigate and solve disputes between customers and companies. I have proven I am not wrong. I feel cheated