TM
Thabang M

1 reviews | Active since Feb 2017

30 Jun 2018, 22:24

Ombudsman for STI is very useless and receives bribes from King Price

Ombudsman for STI is very useless and always support insurance companies. My mother's car got ******, and her insurance (king Price) refused to pay because the vehicle didn't have any tracking device. But when we listen to the audio, the agent promised my mother that they will install the device for free - and they never did. Ombudsman asked King Price to explain, and they **** to Ombudsman by saying they sent my mother an sms and also tried to call her. But my mother never received any sms or calls from them. Ombudsman, believed their story without asking for proof and closed the case.

I don't see the reason for Ombudsman to exist. They are useless, just like insurance companies.

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Replies (3)
Ombudsman for Short Term Insurance
Ombudsman for Short Term Insurance's reply05 Jul 2018, 07:51
Official

Dear Thabang Makalela

Please note that the Ombudsman for Short-Term Insurance is an independent, non-profit industry ombud scheme. An allegation that the Office accepts bribes from King Price is a serious one and we invite to prove this allegation. Furthermore, you have not provided the reference number in respect of your dispute against King Price Insurance. I am therefore unable to access your file in order to review the decision.

We await your further advises in respect of the above.

Kind regards,

Ayanda Mazwi

Senior Assistant Ombudsman

Ombudsman for Short Term Insurance
Ombudsman for Short Term Insurance's reply05 Jul 2018, 07:51
Official

Dear Thabang Makalela

Please note that the Ombudsman for Short-Term Insurance is an independent, non-profit industry ombud scheme. An allegation that the Office accepts bribes from King Price is a serious one and we invite to prove this allegation. Furthermore, you have not provided the reference number in respect of your dispute against King Price Insurance. I am therefore unable to access your file in order to review the decision.

We await your further advises in respect of the above.

Kind regards,

Ayanda Mazwi

Senior Assistant Ombudsman

Ombudsman for Short Term Insurance
Ombudsman for Short Term Insurance's reply05 Jul 2018, 07:52
Official

Dear Thabang Makalela

Please note that the Ombudsman for Short-Term Insurance is an independent, non-profit industry ombud scheme. An allegation that the Office accepts bribes from King Price is a serious one and we invite to prove this allegation. Furthermore, you have not provided the reference number in respect of your dispute against King Price Insurance. I am therefore unable to access your file in order to review the decision.

We await your further advises in respect of the above.

Kind regards,

Ayanda Mazwi

Senior Assistant Ombudsman