Ombudsman for short term Insurance, a complete waste of time

I had a case against Hollard Insurance after a home invasion which left me at a substantial loss. Going to the Ombudsman was a complete waste of time.

They put me under a 2 week deadline, yet allowed Hollard insurance to correspond when it suited them, replying many many months later. Eventually after not addressing most of my concerns, I received an email from them “case closed” I tried again to reason with them resending all my queries to them, and to date have not bothered to respond. My first application was on 3 April 2020

After much frustration and correspondence from my side querying some very obviously contrasting statements made by the Insurance company in their brochures, and what actually happened. I was completely stonewalled by the Ombudsman. I have no idea why this organisation even exists. They have not taken one of my queries seriously, including allowing the insurers to make statements to the effect of. “If you have lost a ring to the value of R20000, and it is insured for R20000, we will pay you the full R20000, and yet an ring specifically specified in my policy for R25000, which I had been paying an extra premium on for 17 years on, was offered a repayment of a third of that. And a clause in the policy referring to being paid out full value in the event of theft or *******, was completely overlooked and again we were paid out substantially less than what was due. I thought this organisation was there to protect this kind of abuse from ************ Insurance companys, yet it seems to me the Insurance companies dictate the rules to the Ombudsman Dont bother with this organisation, you better off approaching a lawyer to take your case up.