Ombudsman / *** Delaying the time frame and Outcome 07.06.24

HI Marc,

My case was referred on the 9th of May by you as per email below, and the 15 working days was yesterday. Now I am being told that the time delay is Monday for Momentum to submit.

This unfounded claim has not only caused me immense emotional pain but have also affected my personal and professional life. I am struggling to cope with the stress, anxiety, and feelings of humiliation that have arisen as a result. The emotional distress has manifested in various ways, impacting my daily life, relationships, and overall sense of security.

My primary goal in sharing this letter/affidavit is to convey the depth of my emotional distress and its impact on my life after this accident and that this is taking forever to get resolved for not being at fault.

This resulted in yesterday as my husband got very sick and I could not take him to hospital as I had no transport and had to phone ALL to get assistance.

Hope this case will be given high priority

See my email regarding my emotional stress and the debit orders.

Then again, my case was now AGAIN REFERRED BY THE ADJUDICATOR.

SEE BELOW:

Dear Mrs Du Plooy,

I trust that this email finds you well.

We refer to the above matter and your previous correspondence, the contents of which have been noted.

As a point of departure, I would like to take this opportunity to give my most sincere apologies for the delay in reverting and further thank you for your patience in this matter.

We submit that the matter has been referred to the Standard Complaints Handling (SCH) department for further investigations and communication regarding the progress thereof will be communicated in due course.

I trust the above is in order.

Kind regards,

Brian Mukoki Adjudicator: Non-life Insurance Division ***