Ombudsman Bias And Works On Behalf Of Insurers

My claim has been Rejected by my insurer One, who falsified reports. I turned to the Ombudsman with hope that they will assist after paying for many years and having one claim I assumed I will be helped. Ombudsman have *********** staff who just relays your emails back and forth. Which I have already done through the insurer. After a power surge multiple appliances were damaged and I was told that all items got damaged due to lack of maintenance. I asked how a tv, fridge, microwave, sound equipment and musical items gets damaged due to lack of maintenance all at once and they just ignored my defenses and turned a blind eye and still rejects my claim. I now am sitting with a loss of almost R70 000. An investigation should be held against the Ombudsman.