KM
Keitumetse M
1 reviews | Active since Sept 2014
07 Sept 2015, 12:26
No response to request for info about complaint
More than a month ago we sent a request for information regarding a complaint on behalf of our client to The Office of the Ombudsman for Short-Term Insurance. The office has proven to be inefficient in so many respects, a simple request being a prime example. Can somebody do his/her job and provide us with the required information in order to allow us to advise our client properly?
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Ombudsman for Short Term Insurance's replyOfficial
07 Sept 2015, 14:58Hello Keitym,
We have finally traced the matter relating to your complaint using the limited details supp****.
It appears that this relates to a file closed in 2013.
The writer has been informed that you were advised this morning that the file is being retrieved from archives and that you will be further advised, upon receipt of same.
Kindly keep the details of the relevant contact person(s) and our reference details for future purposes.
We trust that you will find the above in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
We have finally traced the matter relating to your complaint using the limited details supp****.
It appears that this relates to a file closed in 2013.
The writer has been informed that you were advised this morning that the file is being retrieved from archives and that you will be further advised, upon receipt of same.
Kindly keep the details of the relevant contact person(s) and our reference details for future purposes.
We trust that you will find the above in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Ombudsman for Short Term Insurance's reply07 Sept 2015, 14:58
Official
Hello Keitym,
We have finally traced the matter relating to your complaint using the limited details supp****.
It appears that this relates to a file closed in 2013.
The writer has been informed that you were advised this morning that the file is being retrieved from archives and that you will be further advised, upon receipt of same.
Kindly keep the details of the relevant contact person(s) and our reference details for future purposes.
We trust that you will find the above in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
We have finally traced the matter relating to your complaint using the limited details supp****.
It appears that this relates to a file closed in 2013.
The writer has been informed that you were advised this morning that the file is being retrieved from archives and that you will be further advised, upon receipt of same.
Kindly keep the details of the relevant contact person(s) and our reference details for future purposes.
We trust that you will find the above in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman