NO RESPONSE FROM OMBUDSMAN FOR SHORT TERM INSURANCE

It is really frustrating that I need to use this platform to get a reaction from this Ombudsman. I requested assistance on two claims against Nedbank Insurance 7 March 2018. A FULL year later on 8 March 2019 Nedbank insurance accepted responsibility for the claims. One claim was paid one not. I wrote a formal complaint and requested further assistance from the Ombudsman after this and provided full evidence, case-law and serious mistakes the Adjuster made in his report. For the last two months I have been sending emails to the Assistant Ombudsman Ms Sewpersad and the Administrator Ms Sergel and NOT ONE is responding to my emails. The case numbers are O71/18 and O8/19. This is just unacceptable and the OSTI has no information on how a case can be escalated to a Senior Assistant Ombudsmand or the Ombudsman herself. I need a serious intervention on this case. It cannot take 14 months to resolve a case that is straight forward.